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FAQs

1. What is Nüra?

NÜRA is a Canadian skincare platform committed to delivering science-backed Korean beauty. We curate a portfolio of high-performance brands known for clinically proven ingredients and advanced formulations. Grounded in innovation and efficacy, NÜRA offers targeted skincare solutions for regeneration, hydration, anti-aging, and overall skin health — bringing the forefront of Korean dermatological science directly to your routine.

2. Where do your products come from?

All products are imported directly from trusted Korean suppliers and manufacturers who comply with Korean FDA standards. Our fulfillment partners ship globally from Korea or China.

3. How long does shipping take?

Standard shipping takes approximately 8–14 business days, depending on your location in Canada.

4. Do you offer returns or exchanges?

Returns and refunds are only accepted for items that arrive damaged or incorrect. Please contact customer support with photographic evidence within 7 days of receipt.

5.Are NÜRA products compliant with Canadian safety standards?

Yes, all products are certified under Korean FDA regulations and meet Health Canada requirements. Ingredient lists are provided in English. We advise patch testing and consulting a dermatologist if you have concerns.

6. Is Nüra suitable for sensitive skin?

Many of our products are formulated to be gentle and are suitable for sensitive skin. However, always check the ingredient list and perform a patch test before full use, especially with active ingredients like PDRN.

7. Can I track my order?

Yes! Once your order is processed, you’ll receive a tracking number via email. You can track your package directly through our website or the shipping provider’s portal.

8. Are discounts or bundles available?

Yes, we offer anti-aging kits, trial sizes, and limited-time promotions. Subscribe to our newsletter for exclusive offers and early access to sales.